The Wensleydale Hotel – Privacy Policy 

Introduction 

At The Wensleydale Hotel (“we”, “us”, “our”), we are committed to protecting and respecting your personal data. 

While this page contains some legal information, it is underpinned by a simple principle: we treat your data with the same care and respect we would expect for our own. 

This privacy policy explains how we collect, use and protect your personal data when you: 

• Visit our website 

• Make a booking or enquiry 

• Stay with us or dine with us 

• Communicate with us in any way 

We process your data in accordance with the UK GDPR and the Data Protection Act 2018. 

 

Who We Are 

The Wensleydale Hotel
Middleham, North Yorkshire, United Kingdom 

If you have any questions about this policy or your data, please contact us at:
📧 stay@thewensleydalehotel.com 

 

The Data We Collect 

We may collect and process the following types of personal data: 

Information you provide directly 

• Name, email address, phone number 

• Address details 

• Booking information (dates, room preferences, special requests) 

• Payment details (processed securely via third-party providers) 

• Dining reservations and dietary requirements 

• Communications with us (emails, messages, enquiries) 

Information collected automatically 

• Website usage data (via cookies and analytics tools) 

• IP address and browser/device information 

Information from third parties 

• Online travel agents (e.g. Booking.com, Expedia) 

• Booking systems and channel managers 

• Payment providers 

 

How We Use Your Data 

We use your personal data to: 

• Manage and fulfil your bookings and reservations 

• Provide and personalise your stay or dining experience 

• Communicate with you about your booking or enquiry 

• Process payments and refunds 

• Send confirmations, updates and service-related messages 

• Administer our website and improve user experience 

• Send marketing communications (only where you have opted in) 

• Comply with legal and regulatory obligations 

Our aim is always to be clear about what you are opting into and how your data will be used. 

 

Marketing Communications 

If you subscribe to our newsletter or opt in to marketing, we may contact you with: 

• Offers and promotions 

• News and updates from the hotel 

• Events and seasonal experiences 

You can unsubscribe at any time via the link in our emails or by contacting us directly. 

 

How Your Data Is Stored 

We use trusted third-party systems to manage and store your data, including: 

• Property management and booking systems 

• Email marketing platforms 

• Payment processing providers 

These providers act as data processors, while The Wensleydale Hotel remains the data controller. 

We ensure all systems we use comply with UK data protection laws and maintain appropriate security measures. 

 

International Data Transfers 

Some of our service providers may store or process data outside the UK or European Economic Area (EEA). 

Where this occurs, we ensure appropriate safeguards are in place, such as: 

• UK adequacy regulations 

• Standard contractual clauses 

 

Data Retention 

We only retain your personal data for as long as necessary to: 

• Fulfil the purpose it was collected for 

• Meet legal, accounting, or regulatory requirements 

We regularly review the data we hold and securely delete data that is no longer required. 

 

Sharing Your Data 

We do not sell your personal data. 

We may share your data only where necessary: 

• With trusted service providers (e.g. booking systems, payment processors) 

• To comply with legal obligations 

• Where you have given consent 

 

Your Rights 

Under UK data protection law, you have the right to: 

• Access the personal data we hold about you 

• Request correction of inaccurate data 

• Request deletion of your data 

• Object to or restrict processing 

• Withdraw consent at any time 

• Request transfer of your data 

To exercise any of these rights, please contact us at:
📧 stay@thewensleydalehotel.com 

 

Complaints 

If you have concerns about how we handle your data, please contact us first so we can resolve the issue. 

You also have the right to lodge a complaint with the
Information Commissioner’s Office
(https://www.ico.org.uk) 

 

Cookies 

We use cookies to improve your browsing experience and understand how our website is used. 

For full details, please see our Cookies Policy. 

 

Updates to This Policy 

We may update this policy from time to time. Any changes will be posted on this page. 

Last updated: May 2026